- 1 - 3 Years
- Specialization: Hardware Design,Network Planning
- Job Function:
- IT/Telecom - Hardware
- Industry: Internet/Dot com/ISP, Telecom
Design, verify, and provide detailed engineering solutions proposed by Network Integration for solving the physical infrastructure and WAN/LAN networking infrastructure business needs for customers. Develop detailed WAN designs for customer RFP's, RFI's, and unsolicited bids. This includes Network Analysis, Network Topology drawings, circuit mapping, and technical design write-up.Provide technical support for sales teams. Develop detailed bill of materials (BOM), scope of work (SOW) and written technical responses associated with the development of customer proposals. Provide telephone technical support to the engineering overlay sales forces. Financial analysis of projects, safety programs and other administrative requirements
Specific details of this position are
The primary responsibility of a Call Recording Specialist is to be the frontline technical subject
matter expert for the Call Recording application, NICE Systems suite.
To manage and coordinate the technical aspects of Call Recording projects.
Must be able to quickly get to the root of customer problems by gathering all
ultimately resolving customer application concerns and designs.
Typical Duties:
- To have overall responsibility of the integration, implementation and testing
- of Call Recording systems.
- To be responsible for staging new complex solutions prior to implementation.
- To provide technical assistance to project managers in validating and preparing
- for validation.
- To verify site prerequisites.
- Supporting the GCSC team on trouble tickets by identifying or confirming
- customer's issues (setting up schedules, loading software) or technical issues
- (hardware, software, functionality, bugs) . Prioritize criticality of case.
- Hardware replacements with HP by providing detailed step-by-step
- instructions to HP technicians performing the work
- Recommend service packs & hot fixes
- Manage customer and vendor relationships
- Be available for after hours technical support when needed
- Must be flexible and prepared to travel
Education:
- Degree preferred but not required
- Must possess excellent communication and interpersonal skills and in-depth
- Technical knowledge of all NICE Systems products.
- Must be organized and timely and able to remain focused and calm in pressure situations
- Establishes and maintains effective customer relationships
- Gains the customers trust and respect
- Shares knowledge with others
- Defines success in terms of entire team
- Reliable
- Can be counted on to go above and beyond normal expectations
- Provides detailed follow-up on all issues
Qualifications
Requirements:
- Exceptional troubleshooting and problem solving skills
- Thorough experience and understanding of Windows Operating Systems
- Good knowledge of PABX (Avaya), dialers, ICM, CTI data and SQL
- Ability to quickly learn new software tools
- Excellent verbal & written communication and interpersonal skills
- Must be dedicated to meeting the expectations and requirements for internal and external customers
- Must be able to work independently and learn quickly
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